Frequently Asked Questions

How long do I have access to a course?

Course access is self-paced. You can revisit lessons anytime from your account without artificial deadlines.

What tools do I need?

We design lessons for common home tools. A scale, basic pans, and a hand mixer are enough to start. Specialty gear is optional.

Can I substitute ingredients?

Yes. We provide substitution charts and discuss how swaps affect texture and flavor so you can adapt confidently.

Do you offer refunds?

We want you to learn with peace of mind. If a course truly doesn’t fit your needs, contact support within 14 days for options.

How do I get help during a course?

Use the community Q&A and our message form. Share photos if needed; we’ll guide you with warmth and precision.

Do you cover allergens like gluten or dairy?

Yes. Our gluten-free and vegan tracks include dedicated lessons on cross-contact and safe substitutions.

Do I receive a certificate?

You can download a completion certificate after finishing all modules and quizzes in a course.

How is pricing set?

Pricing reflects lesson depth, instructor time, and included resources. We avoid false urgency and discount traps.

Where should a beginner start?

Begin with Cake Foundations and Buttercreams 101, then try Cookies or Sourdough Basics to build intuition.